Terms and Conditions
These terms apply to all orders placed with AloraModa. In plain English, without small print.
1. Who we are
Trading name: AloraModa, a Dutch webshop for fashion accessories. You can reach us at info@aloramoda.nl. We reply within one working day.
Legal form: Sole proprietorship. Registered address: Atoomweg 10, 9743 AK Groningen, the Netherlands. Chamber of Commerce (KvK) number: 89350960. VAT identification number: NL004718904B29.
2. Offer and prices
All prices on the site are in euros and include VAT. Shipping costs are shown separately in your cart and at checkout. Obvious mistakes or typing errors in the offer do not bind us.
3. Payment
You can pay with iDEAL, credit card, Klarna, Apple Pay and Google Pay. You complete the payment in the secure checkout; if you choose Klarna, the payment terms Klarna offers you there apply.
4. Delivery
After shipping, your order is with you within 3–5 business days. Shipping is free from €50 or from 4 items; below that you pay €4.95. Taking longer, or nothing arrived? Email us and we'll look into it right away.
5. Cooling-off period and right of withdrawal
You have 14 days after receiving your order to change your mind. Within that period you may cancel the purchase without giving a reason.
To withdraw, email us at info@aloramoda.nl or use the model withdrawal form on our returns page. You have 14 days after notifying us to send the product back.
Exception: jewellery delivered sealed for hygiene reasons (such as earrings) can't be returned once the seal is broken. This only applies to products that were actually delivered sealed.
You may inspect and try on the product as you would in a shop. If the product has lost value because it was handled more than necessary, we may charge for that loss in value.
6. Return costs
You arrange the return yourself and pay for that shipping. Email us about your return and we send you the return address. If we delivered the wrong or a damaged item, the return costs are on us.
7. Refund
After you withdraw, we refund the full amount within 14 days, including the standard shipping costs you paid for delivery. We may wait with the refund until we have received the product or you have shown that you've sent it back. We refund using the same payment method as your purchase.
8. Complaints
Not happy? Email us at info@aloramoda.nl. We reply within one working day and look for a solution together. If we can't work it out together, you can bring your dispute before the competent court.
9. Governing law
Dutch law applies to all agreements with AloraModa.